Coupon Terms and Conditions
• This coupon can be used online (www.happylife.shopping) only
• This coupon will be valid for one calendar month from the date of issue
• This coupon is non-refundable and cannot be exchanged for cash in part or full and is valid for a single transaction only
• This coupon can be redeemed only one time, it cannot be use partially you can use this coupon for the purchase of same value or higher value
Coupons can only be used online at www.happylife.shopping subject to these general terms and conditions, and any other specific conditions notified to you on the issue of a Coupon. No Coupon is redeemable through any website owned or operated by Happy Life Shopping Ltd (Happy Life") other than happylife.shopping.com.
A Coupon is redeemed by automatically at your check out page in the online purchase process. Redemption may be subject to you providing proof of entitlement to use the Coupon.
Your use of a Coupon indicates your agreement to be bound by these Coupon Terms and Conditions.
Distribution of Coupons
Coupons are, always remain, the property of Happy Life.
The right to use a Coupon is personal to the original recipient and may not be transferred. No Coupon may be copied, reproduced, distributed, or published directly or indirectly in any form or by any means for use by an entity other than the original recipient, or stored in a data retrieval system, without the prior written permission of Happy Life.
Coupons distributed or circulated without the written approval of Happy life, for example on an Internet message board or on a "bargains" website, are not valid for use and may be refused or cancelled.
Permitted usage of Coupons
Unless expressly stated otherwise at the time of issue of the Coupon.
• Each issued Coupon will be valid for use by a recipient only once,
• Only one Coupon will be valid for use per customer or household and,
• A Coupon may not be used in conjunction with any other special offer or Coupon.
• Even where Coupons expressly state at the time of issue that they may be used in conjunction with other Coupons or offers,
• Coupons cannot be exchanged for cash or used to purchase gift-vouchers.
Excluded goods and services
Coupons may be limited to redemption in respect of certain products or services, or certain products or services may be excluded from the ambit of use of the Coupon, in which case notice will be given to you at the time of issue of the Coupon.
Excluded goods and services will not count towards any qualifying conditions for offers and will not benefit from any promotional discount.
Minimum spend requirements
Where the redemption of a Coupon is subject to a minimum spending requirement, the redemption is only permitted in respect of the purchase of qualifying products which will be communicated to you at the time of issue of the Coupon. Excluded products and supplementary charges, such as delivery, gift wrap or postage & packing, shall not count towards a minimum spending requirement.
If more than one minimum spend offer is valid for use in an order, there must be sufficient qualifying spend to meet the requirements of each offer in total. For example, to use a £100 Coupon, you must spend at least £100.
Calculation of discount
Where an online offer states that a percentage discount will be given on a purchase, the cost of the qualifying purchases will be reduced by the stated discount percentage.
Where purchases are stated to be offered on a "VAT-free" basis, the prices of qualifying items will be reduced by the equivalent of VAT. At the current VAT rate of 20% this equates to a discount of 16.67%.
Supplementary charges such as delivery or postage & packing shall not be discounted unless specifically stated in the offer description.
Security and Fraud
When you use a Coupon, you warrant to Happy life that you are the duly authorised recipient of the Coupon and that you are using it in good faith.
If you redeem, attempt to redeem, or encourage the redemption of Coupons to obtain discounts to which you or a third party are not entitled you may be committing a civil or criminal offence.
If we reasonably believe that any Coupon is being used unlawfully or illegally, we may reject or cancel any Coupon and you agree that you will have no claim against us in respect of any rejection or cancellation. Happy Life reserves the right to take any further action it deems appropriate in such instances.
Limitation of liability
At all times our acceptance of an order takes place on despatch of the order, at which point the purchase contract will be made and you will be charged for your order.
All offers are subject to availability and while stocks last.
Happy Life shall not be liable to any customer or household for any financial loss arising out of the refusal, cancellation or withdrawal of any Coupon or any failure or inability of a customer or household to use a Coupon for any reason.
We reserve the right to vary or terminate the operation of any Coupon at any time without notice.
The failure of Happy Life to take any action in respect of a breach of these terms and conditions shall not constitute a waiver of their enforceability. Happy Life always reserves its rights in respect of these terms and conditions.
Terms and Conditions
Please read these product terms and conditions carefully as they affect your rights and liabilities under the law and set out the terms under which Happy Life Shopping Ltd. makes the products available to you ("Product Terms").
Prices and VAT
Please note that the prices on our Grocery website and app are guide prices only. The actual price you pay will be the price charged at the time your order is picked for delivery. The actual order value cannot be determined until the day of delivery because the prices stated on the website may vary either above or below the prices in-store on the day your order is picked and delivered.
When your order is delivered you may return any item and receive a full refund if you are unhappy with the price charged or for any other reason.
All prices are expressed inclusive of any VAT payable unless otherwise stated. The price of the items does not include the delivery charge which will be charged at the rate specified when you place your order.
If for any reason beyond our reasonable control, we are unable to supply a particular item, we will not be liable to you. When an item you have ordered is unavailable, we will attempt to deliver a suitable substitute, unless you have asked us not to.
To ensure availability of all our products customers may be limited to a maximum number of items.
Your order is an offer to buy from us. A contract is only formed when we have despatched your order. At any point up until then, we may decline to supply the goods to you.
The Happy Life Shopping Ltd. grocery service is available for non-commercial and domestic use only. We reserve the right to refuse orders from businesses or that we consider are for commercial or other non-domestic concerns.
Delivery will be made to the address specified by you when you place your order.
We will deliver your order to the main entrance of the delivery address. At your request, our driver may carry your order into the delivery address, for example, to a particular floor in an apartment block or into your kitchen but only if: a. the driver has your permission and b. our driver believes that it is safe and practical to do as you request. We always reserve the right to deliver only to the main entrance of the delivery address.
For deliveries to customers at a business address, we can deliver to the ground floor communal entrance of your business, but unfortunately, we are not able to come to your desk. If your business has a shared ground floor reception, this is where we will deliver your shopping.
Please note that we deliver goods only to specified regions within the United Kingdom.
Delivery times will be agreed with you at the time of placing your order.
All goods must be signed for on delivery by an adult aged 18 years or over.
Happy Life Shopping Ltd. follows a "Think 25" policy when delivering age-restricted items, so if the person receiving the goods looks under 25, proof of age will be requested. If proof is not available and there is no-one of that age at the address when delivery is being made, the goods will be retained by the driver. If we attempt to deliver your order to the delivery address as arranged with you but there is nobody at the delivery address to accept your order, the driver will leave notification of attempted delivery and you will need to contact our Customer Service Centre to re-arrange delivery (see below for contact details).
In these circumstances, if we must return to deliver the goods, a further charge may become payable provided that delivery is attempted at the agreed time.
Whilst we make every effort to deliver all your goods in the agreed time, we will not be liable if we fail to do so in part or in full due to circumstances beyond our control.
Delivery items will not be packed in carrier bags. For certain products, such as packaged raw meat, we’ll still need to use red hygiene bags. You can hand these back to the driver or the colleague at the collection point to be recycled.
Small, loose fruit and vegetables, such as loose apples, will be put into a small clear bag and then placed directly into the tray, not a paper bag. Larger produce, like melons, will be placed directly into the tray without any bag.
Returns and Refunds / Cancellations
We'd like you to be happy with everything you purchase from Happy Life Shopping Ltd.
Peace of mind when you change yours.
If you change your mind about your purchase which is made by your own money, you automatically get a 14-day ‘cooling-off period’ when you buy (pay with your own money not the voucher provided by Happy Life Shopping Ltd.) something you haven’t seen in person from Happy Life Shopping Ltd - unless it’s bespoke or made to measure.
The cooling-off period starts the day after you receive your order.
You won’t get a cooling-off period when you buy:
• something that deteriorates quickly - like flowers or food
• an item that was personalised or custom-made for you
• anything from a private individual rather than a business
• a CD, DVD, or software if you break the seal on the wrapping
• Please note that for hygiene reasons, health, and safety, we are unable to accept the return of thongs/strings for exchange or refund under any circumstances, regardless of quantity purchased.
Please do not return any goods if they show signs of being worn, washing, stains, hairs, odours, perfumes, cosmetics, damaged or detached or missing tags or labels, as they will be classed as used and will not be accepted.
Where several items are returned at once, and one of the items has obvious signs of being worn and/or washed, then no items in that return will be accepted due to lack of trust.
Where items were purchased in a multi-pack, the whole pack must be returned.
Returned items must be complete with their original, undamaged retail packaging and any inserts.
Any items, which were delivered in a retail display box must be rigidly protected for return using sturdy cardboard packaging. (Important: Do NOT return them in soft packaging, i.e., padded bags, Jiffy bags, plastic sacks, brown paper etc). Items returned with crushed display boxes are no longer re-saleable and will not be accepted. We suggest you retain the outer cardboard postal packaging for re-use until you are satisfied with the garment.
Use your cooling-off period
You need to tell the seller you don’t want the item within 14 days of receiving it. Once you’ve told the seller, you’ve got another 14 days to send the item back.
You must let the seller know you’re cancelling. Keep a copy so you’ve got proof you sent it.
You could also phone - but make sure you make a note of who you speak to and what was agreed. It’s a good idea to follow up with a letter or email.
How to return the item
You usually have 14 days to return the item after telling us.
You must pay the cost of posting something back to us.
Happy Life Shopping Ltd. can ask you to pay if something gets damaged because it wasn’t packaged properly. Happy Life Shopping Ltd. can also ask you to pay (or reduce your refund) if you’ve reduced the value of the item, e.g., if you wore shoes outside and scuffed the soles.
It’s a good idea to get a certificate of posting from your delivery company when you post the item.
We reserve the right to refuse any excessive and/or bad faith returns.
Happy Life Shopping Ltd. will pay you the refund within 14 days from when we receive the item.
if you made your shopping with our provided voucher, please return all products original packaging with your proof of purchase, within 14 days notification, we’ll happily offer a replacement with the same price or less and additionally cost of delivery.
In the case of an exchange, this may require a price adjustment and we may make a re-delivery charge.
Is your item faulty or damaged?
We do our best to make sure everything works perfectly, but if you find that any of our products are faulty within 12 months from purchase, we guarantee you a full refund, repair, or replacement.
Many electrical or mobile phone problems can be resolved quickly by our product support guides or by our helplines.
If you are unable to resolve your problem, contact the Happy Life Shopping Ltd. helpline on 01920 28 28 28 local rates from a mobile for further help and support.
All items we supply are required to comply with the contract that Happy Life Shopping Ltd. enter with you when you purchase an item or place an order with us. If they don’t, you have the following rights in addition to your legal rights.
1.Within 30 days of receipt of the goods (or for perishable goods within their use-by date), you will be offered the choice of a repair or full refund.
2.From 30 days after receipt of the goods until 12 months, we will arrange for a repair of the goods and, if this does not work, a refund.
3.If after the first 12 months from receipt of the goods you encounter an issue with your product, please contact our customer services team on 01920 28 28 28 who may be able to help.
Receiving your refund
Once we have received your product, we’ll refund your money in the same way you initially paid for it.
By credit or debit card – Your money will go back onto the same card.
If you purchased at an offer price, your refund will be based on that promotional price. If you are returning items that were purchased on a promotion, such as ‘Buy one get one half price’ or ‘3 for 2’, then the promotion will no longer apply, and your refund value will be adjusted accordingly.
Where you use a coupon when paying for your order, the coupon will be considered used.
If you have any questions around receiving a refund, please call our customer service team on 01920 28 28 28.
We accept the following payment methods: Visa, Mastercard, American Express, Maestro, Visa Debit. We're unable to accept Maestro cards for Delivery Saver payments. We don't currently accept Visa Electron cards. If you do have an Electron card, please check with your issuing bank as they can upgrade your card to let you shop online with us. You can also pay using Happy Life Shopping Ltd. Vouchers. Your credit/debit card details will be encrypted to minimise the possibility of unauthorised access or disclosure. Authority for payment must be given at the time of placing your order.
In order to help us validate your payment card, a pre-authorisation amount of £2 is reserved from your account automatically when you check out. Upon validation of this amount, checkout can continue. On the day of delivery, full authorisation takes place whereby the total amount is requested from your bank and the £2 pre-authorisation request is removed.
If you cancel your order, the pre-authorisation reserve will be removed from your account within a few working days.
Please ensure that the expiry date of your payment card is after the anticipated despatch date of your order. Payment is taken at the point of despatch for goods and if the payment card has expired, we will be unable to take payment and fulfil your order.
These Product Terms shall be governed by and construed in accordance with the laws of England and Wales and any disputes will be decided only by the English courts.
If any of these Product Terms is held by any court of competent authority to be unlawful, invalid, or unenforceable, in whole or in part, this will not affect the validity of the remaining Product Terms which will continue to be valid and enforceable to the fullest extent permitted by law.
Your legal rights
Our refund policy is in addition to and does not affect any of your legal rights.
The simplest way to return your items are set out above but you can also tell us you’ve changed your mind by calling our customer service on 01920 28 28 28.
If you have any complaints about an online transaction, please get in touch at our Contact Us page and we will endeavour to find a solution
Except as set forth herein, Happy Life will never disclose any Personal Information collected from its Distributors or Customers. All transactions which occur over the internet with Happy Life (web based transactions) involving Personal Information are completed using a Secure Sockets Layer (SSL) protocol, which means that all information sent to the website is secure and is protected from unwanted disclosure to third parties.
This policy applies only to the Happy Life Web Site, and not to any other third party site where Distributors or Customers may have entered the Happy Life Web Site from, or been linked from the Happy Life Web Site to.
Information gathered online is classified as either General Information or Personal Information. General Information is information that refers to overall web site usage, such as the total number of visitors to the site, length of stay of the visitors, etc. Personal Information is classified as information that in individual provides that includes information not generally available to the public such as name, address, e-mail address, home or cell telephone numbers, and credit or debit card information.
Happy Life may use various methods to collect, assemble and interpret data from the General Information to analyze and improve Web Site performance and the online experience of our Distributors and Customers. Happy Life reserves the right to utilize the General Information, and at times to share General Information with any third parties in its sole discretion.
When you purchase a product or a service you will be asked to provide certain Personal Information. We may use that information in order to provide that product or service to you, and to also let you know of additional or new products and services which may be of interest to you. Only authorized Happy Life personnel who must have access to your Personal Information to process and fulfill your order, or to provide customer service to you, will have access to your Personal Information. Such access will also be limited to only those items of information as are reasonably necessary to carry out such task or service.
By utilizing the Web Site you acknowledged and agree that Happy Life may collect and use General Information and Personal Information in according with the terms and conditions of this Policy. Unless you have granted your consent, or unless required by applicable law to do so, Happy Life will not disclose your Personal Information to any third party.
Happy Life does not sell products or services to individuals under legal age. If you are under the age of 18, you should not use the Web Site without a parent or guardian's consent. Pursuant to the Children's Online Privacy Protection Act of 1998 (“COPPA”) Happy Life does not
(1) Request or knowingly collect Personal Information from persons under 13 years of age (“Children”);
(2) Knowingly use or share Personal Information from persons under 13 years of age with third parties
(3) Give Children the ability to publicly post or otherwise distribute Personal Information; and
(4) Entice Children with the prospect of a special game, prize or other activity to divulge Personal Information.
Happy Life reserves the right to void any transaction entered into by anyone using the Happy Life Web Site who is under the age of 18 years of age. Happy Life makes no warranty, either express or implied, regarding the sufficiency of this Policy in preventing the improper or unwanted disclosure of Personal Information. Happy Life shall not be responsible for any actual or consequential damages that result from a breach of this Policy, any unauthorized breach of the Happy Life Web Site server by an unauthorized party, or from any software error or malfunction. To assist Happy Life in protecting your information, it is critical that you do not share your login or password with any other individual or entity.
Happy Life is committed to protecting your privacy, and any Personal Information that is submitted to this Site will be collected, processed, stored, disclosed and disposed of in accordance with applicable U.K. law. If you are a non-U.K. user, you acknowledge and agree that we may collect and use your Personal Information and disclose it to other entities as authorized herein. At times such information may be stored on servers or disclosed to individuals or entities that are outside the jurisdiction where you reside. Disclosure may take place outside the jurisdiction where you reside. The use of the Web Site and the General Information and Personal Information shall be governed exclusively by United Kingdom law, regardless of your location. By using the Web Site and agreeing to the terms and conditions of this Policy, you acknowledge that you have read this Policy, understand it, agree to its terms and conditions and consent to the transfer of such Information outside your resident jurisdiction. If you do not consent to the terms of this Policy, do not use this Site.
In the event the Happy Life Web Site provides a link to any third party web site, the privacy terms and conditions of that site shall govern. Happy Life makes no guarantee, warranty or representation as to the collection, use or dissemination of your information from any third party site, and expressly disclaims any liability for any such collection, use or disclosure.
Happy Life reserves the right to amend this Policy from time to time in its sole discretion. All updates to the Policy shall be posted to the Website and the Happy Life Back Office upon issuance. The effective date of the current version of this Policy is September 30, 2019.